Please note that all goods that we send out must be signed for on receipt.
Depending on your location, items under 5kg are shipped by by Royal Mail First Class Signed For or Royal Mail International Signed For services. For items over 5kg we use Courier services. The cost of shipping will be calculated during the initial step of the checkout process based upon your location and the total weight of the goods in your shopping basket.
We aim to have your order delivered to you within 2-3 working days.
We want you to be happy with your purchases from our store. If you are not and would like to return or exchange an item, or if you have found an item faulty or damaged on delivery, please contact us first.
Any unwanted items must be returned to us at your own cost, in a re-saleable condition and in the original packaging. When we have received the item and checked it, a full refund will be made or an exchange item will be sent out to you.
If an item is found to be faulty or damaged during delivery, please contact us to decide on whether the item should be returned to us and whether you wish to have a replacement or alternative item sent, or a full refund which will include the cost of returning it to us. We aim to complete any investigation within 14 days (usually much sooner!), though this may be a little longer if it involves a third-party investigation.
All refunds will be made as soon as possible.
Please note that we cannot be held liable for returned items which are damaged or lost in the post.